RULES OF USING THE SUMMER ZONE SERVICES
Section 1. General Provisions
1.1 The territory of the Summer Zone includes:
a water-entertainment zone consisting of: kids` water slides, European swimming pool, a cascade of pools including a kids` pool (hereinafter referred to as water attractions, water objects), a thermal-relaxation zone (sauna), a sanitary-hygienic zone (bathing cabins, individual clothes drawers, showers and sanitary facilities).
catering services zone;
changing room area located in the Riviera Hotel;
Weekend tent-pavilion, Family tent-pavilion, Profitable tent-pavilion.
1.2 These Rules are binding for all the Visitors, without exception, who are on the territory of the Summer Zone. Before concluding a contract of paid services (i.e. payment for visiting the Summer Zone), the Visitor is obliged to familiarize himself/herself with these Rules. Getting a cash register receipt and/or a bracelet is a confirmation that the Visitor is familiarized with these Rules, fully agrees with them and undertakes to comply with them, bearing the risk of adverse consequences in case of their violation. When visiting the Summer Zone by an organized group of persons, the responsibility for compliance with these Rules by all members of the group shall be borne, including the group leader.
1.3 The Rules are not a public contract or a public offer and are aimed at obtaining comprehensive information about the provided service, ensuring the safety of the service.
1.4 The rules of the Summer Zone are drawn up in accordance with the regulatory requirements of the legal acts of the Russian Federation.
1.5. The Visitor himself is responsible for the consequences that occurred on the territory of the Summer Zone due to ignorance and/or non-compliance with these Rules and/or instructions (rules) on the use of water objects on the territory of the Summer Zone.
1.6 Information about the corporate name, location, working mode of the Contractor, telephone numbers of the managers are placed on the information desk ("Consumer's Corner") located at the entrance to the Summer Zone in a convenient place for the Visitors. The information desk also contains the list of services, price list for the services provided, these Rules, the Book of Complaints and Suggestions and other information required in accordance with the legislation of the Russian Federation.
1.7 These Rules establish the order of service (provision of services) to the visitors of the Summer Zone, mandatory safety, hygiene and other requirements, rights, duties and limits of responsibility of the administration of the Summer Zone and visitors, conditions of selling tickets and providing additional services, bans on visiting the Summer Zone, rules for visiting the Summer Zone by minors, rules for using the locker room and showers, requirements and recommendations for the use of bathing suits, rules of behavior on water objects, rules for visiting the sauna, rules for renting a tent-pavilion, rules for visiting the catering area, the procedure for providing visitors with pre-hospital care, as well as the procedure for visitors' actions in case of emergencies.
Section 2. General rules of using the Summer Zone services
2.1 The right to visit the Summer Zone is granted only to persons who have received a bracelet. Visitors and guests of the Hotel are obliged to wear the bracelet when visiting the Summer Zone and present it to the Summer Zone employee at the first request. Passing the bracelet to other visitors is prohibited. When leaving the Summer Zone, the bracelet is handed over to the controller in the control zone at the exit. Hotel guests hand in the bracelet at the reception desk when leaving the hotel.
2.2 Visitors have the right to be in the Summer Zone only during the established opening hours, which are indicated at the entrances to the Summer Zone and in the Consumer Corner. The visitors are obliged to vacate the Summer Zone after its opening hours have expired.
2.3 The time of stay in the Summer Zone is controlled by the visitor himself.
2.4 The entrance of visitors to the Summer Zone is stopped 30 minutes before the end of its operation. The visitor is obliged to leave the Summer Zone before it closes.
2.5 Visitors shall treat each other respectfully and shall not interfere with the rest of other visitors.
2.6 Photography and videotaping for commercial purposes are prohibited in the Summer Zone. Only the Administration has the exclusive right to publish photo materials, broadcast videos filmed in the Summer Zone.
2.7 In order to ensure public safety and prevent terrorist acts, visitors are obliged to show the Summer Zone security service their personal belongings for inspection.
2.8 In order to ensure the safety of the Visitors, they shall be monitored by video surveillance throughout the Summer Zone (except for locker rooms and toilets).
2.9 In accordance with Article 32 of the Law of the Russian Federation "On Protection of Consumer Rights" and Article 782 of the Civil Code of the Russian Federation, the administration of the Summer Zone does not return money for the services rendered.
2.10. The visitors shall fulfill the requirements of the Summer Zone employees in terms of security, maintenance of order and cleanliness.
2.11. In case of impossibility to use water objects due to force majeure circumstances and/or unfavorable weather conditions that create a risk of harm to the life and health of visitors, the prices for the time of stay at the Summer Zone are not reduced.
2.12. In case of unforeseen, extraordinary or emergency situations, including unfavorable weather conditions, visitors must immediately leave the Summer Zone. In this case, no refund for visiting the Summer Zone shall be made.
2.13. It is forbidden for visitors to be in the Summer Zone in underwear, street shoes, and outerwear or without bathing suits, including children. Women should wear synthetic bathing suits, men - synthetic swimming trunks, small children under 2 years old - special waterproof diapers (napkins). It is not allowed to use bathing suits made of cotton fabric. It is forbidden for women to be on the territory of the Summer Zone without the upper part of the swimsuit (topless).
2.14. Visitors are prohibited from entering any technical and service premises equipped with a sign "No Entry" or "Staff only". Visitors who enter such rooms are fully responsible for any malfunctions and accidents that occur in this area.
2.15. The number of chaise lounges, umbrellas, and individual lockers for changing clothes provided free of charge is limited, so the administration does not accept claims about inconveniences related to this.
2.16. Any advertising, trade, commercial activities not agreed with the Administration are prohibited on the territory of the Summer Zone.
2.17. The area of paid additional service may be restricted for other Visitors.
2.18. Visitors are prohibited to misuse the furniture located throughout the Summer Zone.
2.19. The Summer Zone ceases its operation at 20.00 in the evening. The administration has the right to suspend the operation of the Summer Zone (restrict access of visitors, organize mandatory exit from the Summer Zone, etc.) due to changes in weather and climatic conditions that prevent the safe use of water objects.
Section 3. Prohibition of visiting the Summer Zone
3.1 The right to visit the Summer Zone shall be granted to persons of all age categories, except for the persons stipulated by these Rules.
3.2 Visiting the Summer Zone is prohibited:
persons suffering from infectious, acute viral, contagious skin and venereal, fungal diseases; open wounds and any other diseases that may pose a threat to the health of other visitors;
persons suffering from cardiovascular, mental diseases (posing a threat to others), with urgent surgical pathology;
persons with open, infectious wounds, aseptic dressings, suffering from furunculosis, conjunctivitis, helminthiasis;
persons in the period of exacerbation of chronic diseases;
persons prone to allergic reactions;
persons under the influence of alcohol, narcotic, psychotropic or other intoxicating substances;
persons whose behavior may endanger the order, safety, hygienic condition of the Summer Zone or contradict the rules of behavior accepted in the society;
persons with other ailments that pose a risk to their personal health and safety or to the health and safety of other visitors;
persons who are not wearing a wristband;
unaccompanied persons under 17 years of age.
Visitors of the Summer Zone who violate the prohibitions specified in this clause shall be fully responsible for the damage caused to their health, health of other visitors and related material costs.
3.3 If there is a suspicion that the visitor has a disease specified in this section, the Summer Zone Administration has the right to require the visitor to present either a medical certificate of authorization to visit the swimming pool, or to contact the medical staff in order to conduct a medical control, according to the results of which the visitor may be allowed or not allowed to use the services of the Summer Zone.
3.4 It is forbidden to visit the Summer Zone with animals and birds.
Section 4: Procedures for payment for services. Admission wristband, its purpose and use
4.1 The following tariff policy applies to the Summer Zone:
for children under 5 years of age or under 120 centimeters in height, entry to the Summer Zone is free of charge,
for children from 5 to 12 years of age inclusive a child ticket is purchased,
adult ticket is purchased by persons who are over 13 years of age at the time of visiting the Summer Zone.
4.2 The paid time confirms the Visitor's right to use the Summer Zone services for the whole time in accordance with the paid tariff. If a visitor who has left the Summer Zone wishes to re-enter the Summer Zone, he/she must purchase a new ticket. In case of early exit from the Summer Zone, i.e. in the case when the whole time limit has not been used by the Visitor, the money for the unused time shall not be refunded to the Visitor.
4.3 Tickets to the Summer Zone can be purchased at the ticket office located at the entrance. The visitor is obliged to pay for the services of the Summer Zone in the amount of 100% according to the current price list.
4.4 The visitor loses the right to use the services of the Summer Zone when passing the exit control zone in the case of using the Unlimited tariff. In this case, the money for the unused time is not refundable to the visitor and in order to visit the Summer Zone again, he/she must purchase an entrance ticket according to the current tariffs.
4.5 When buying a ticket at the request of the staff, the visitor must present a document certifying his/her identity and age.
4.6 Ticket sales may be temporarily suspended due to technical problems and/or unfavorable weather conditions.
4.7 Due to technical failures, force majeure, during various events, for other important reasons, the use of certain services may be temporarily limited in the Summer Zone: kids` rides, swimming pools, saunas, etc., about which the visitor is notified in advance by the Administration before buying a ticket.
4.8 Before receiving the bracelet, the visitor must fill in a receipt about familiarization and compliance with these rules and responsibility for children.
4.9 When purchasing a ticket, the cashier shall give the Visitor a cashier's check and a bracelet. The cash register receipt must be kept by the Visitor until the end of the visit to the Summer Zone.
4.10. The bracelet is an entrance ticket to the Summer Zone.
4.11. After receiving the bracelet, visitors shall enter through the entrance terminal one by one and present the cash voucher in the control zone.
4.12. The additionally paid services on the territory of the Summer Zone include:
food in cafes, beverages in bars;
extra towel;
rent of the tent-pavilion;
other services approved by the Administration.
4.13. The visitor is responsible for the safety and integrity of the bracelet, which is worn on the wrist and is presented to the worker of the Summer Zone at his/her request. It is forbidden to give the bracelet to other visitors. When the visitor leaves the Summer Zone, the bracelet shall be handed over to the controller in the control zone at the exit.
Section 5. General rules of behavior of visitors in the Summer Zone territory
5.1 Prohibitions and restrictions for visitors of the Summer Zone:
5.1.1 Visitors are prohibited to bring personal inflatable laps, rafts, boards, flippers, inflatable mattresses and other special means for swimming to the Summer Zone, except for special children's vests.
5.1.2 Any glassware, including dishes, containers, other dangerous objects, as well as soaps, shampoos, lotions and other cosmetics are prohibited to bring into the Summer Zone. Visitors are prohibited to use glass containers, utensils outside bars and cafes.
5.1.3 In order to comply with sanitary and hygienic norms, it is prohibited to eat and drink in places not directly designated for that, including swimming pools, saunas, etc.
5.1.4 Smoking tobacco products (cigarettes, cigars, cigarillos, hookahs, etc.), use of electronic smoking devices (vape), as well as smoking mixtures and smoky substances are prohibited on the entire territory of the Summer Zone.
5.1.5 Visitors are prohibited to use non-smoking tobacco products, i.e. intended for chewing or sniffing, throughout the Summer Zone.
5.1.6 Visitors are prohibited to bring hookah products into the Summer Zone.
5.1.7 In order to comply with sanitary and epidemiological norms and to ensure the safety of visitors, it is prohibited to bring food, alcohol and beverages in glass containers/packaging and/or opened original packing into the water entertainment zone, except for children's special food in plastic containers.
5.1.8 It is prohibited to bring firearms, gas, pneumatic and cold weapons, stabbing and cutting objects, as well as explosive and flammable, toxic and strong-smelling substances into the Summer Zone.
5.1.9. Any kind of discrimination and disrespect due to differences in nationality, religion, age, social status or other characteristics are strictly prohibited in the Summer Zone.
5.1.10. Visitors are prohibited to stay in the scenery area, climb on fences of platforms, terraces, climb on pipes, handrails, swimming pool sides, curbs, banister, etc., ride on banisters and handrails, climb on steel structures.
5.1.11. Visitors are forbidden to violate generally accepted norms of behavior (morals and ethics).
5.1.12. Visitors are prohibited to litter and violate the sanitary and hygienic condition of the Summer Zone (throwing garbage, spitting on the floor, throwing chewing gum, etc.).
5.1.13. The visitors are prohibited to vandalize the equipment, property and plants of the Summer Zone.
5.1.14. The visitors are prohibited to use the attractions, swimming pools, saunas in the state of alcoholic, narcotic, toxic intoxication or under the influence of psychotropic and other intoxicating substances.
5.1.15. In order to avoid falls and injuries, visitors are prohibited to run, shout, shove, push, whistle, call for help unnecessarily, misleading other visitors and the staff of the Summer Zone;
5.1.16. Pregnant women should visit the sauna only after consulting a doctor.
5.1.17. Visitors are prohibited to bring and use cell phones, products for video and sound reproduction, video and photo shooting and other items, parts and fragments of which may cause harm to visitors.
5.1.18. It is prohibited to drink alcoholic beverages on the territory of the Summer Zone for persons under 18 years of age.
5.1.19. Visitors are prohibited to pour water or other liquids on electrical installations that are located in the Summer Zone.
5.1.20. Visitors (accompanying persons) are not allowed to leave children unattended.
5.1.21. It is forbidden to use water facilities (slides, swimming pools), saunas for Visitors with cardiovascular and psychoneurological diseases, as well as persons with medical or other contraindications.
5.1.22. Visitors are forbidden to ignore instructions about the depth of the swimming pools, instructions and rules of use of other attractions (in case of misunderstanding - in case of clarification it is necessary to contact the instructors).
5.1.23. Visitors are not allowed to use rides and/or swimming pools that are not working.
5.1.24. Visitors are forbidden to leave their shoes in such a way that they create obstacles for other visitors and staff when travelling in the Summer Zone when using the swimming pools and attractions.
5.1.25. It is forbidden to use the swimming pools to the Visitors who do not have swimming skills, without a life vest. The Administration is not responsible for the safety of such Visitors in case they violate this Rule. Persons who have reached the age of 18 are fully responsible for themselves and for the minors who have come with them.
5.1.26. Visitors are prohibited to use waterproof cameras, underwater cameras, as well as any kind of photo and video equipment, mobile phones to take pictures during the descent from the water rides.
5.1.27. Visitors are forbidden to jump from the sides into the swimming pools, as well as the areas where the rides come down.
5.1.28. Visitors are not allowed to bring their own equipment for entertainment.
5.1.29. The visitors are obliged to observe other prohibitions (restrictions) stipulated by these Rules.
5.2 Obligations of the Summer Zone visitors:
5.2.1 Before visiting the Summer Zone, visitors must assess their physical abilities and swimming skills. Observance of all rules, guidelines and instructions (pictograms) of specific attractions and swimming pools prevents from causing harm to health.
5.2.2 Before concluding a contract of paid services (i.e. paying for visiting the Summer Zone), the Visitor is obliged to carefully read these Rules and the current tariffs;
5.2.3 Before using the attractions, the Visitor or his/her accompaniment is obliged to familiarize himself/herself with the safety rules and the procedure of their use, as well as to assess the degree of risk and possible consequences. The Visitors (accompanying persons) can get the necessary information about the safety rules and the procedure of using the attractions from the instructors of the Summer Zone, from these rules, instructions and guidelines (pictograms) of specific attractions and/or swimming pools.
5.2.4 Visitors who cannot swim are obliged to wear special life vests. When entering the swimming pool, the Visitor is obliged to carefully look into the information sign (rules of use) of the given swimming pool, and independently assess the degree of risk and possible consequences.
5.2.5 The visitor is obliged to comply with these rules, the requirements of instructors, rules and instructions (pictograms) of specific attractions and pools on the territory of the Summer Zone.
5.2.6. The visitors shall fulfil the requirements of the Summer Zone workers in terms of safety, maintenance of order and cleanliness on the territory of the Summer Zone.
5.2.7 Visitors shall treat each other with respect and shall not interfere with the rest of other Visitors.
5.2.8 In order to ensure public safety and prevent terrorist acts, visitors are obliged to show the security service their personal belongings for inspection.
5.2.9 If the visitor's property is stolen or damaged, the visitor is obliged to immediately inform the Summer Zone staff.
5.2.10. In case of unforeseen, emergency or urgent situations, visitors are obliged to leave the Summer Zone immediately.
5.2.11. In case of the slightest ailments or injuries, the Visitor is obliged to go to the medical center.
5.2.12. The visitor is obliged to keep the receipt for the paid services until leaving the Summer Zone.
5.2.13. When visiting the Summer Zone, the Visitor is obliged to treat the property of the Summer Zone with care.
5.2.14. The visitor is obliged to dispose of rubbish only in special containers provided for this purpose.
5.2.15. When using the services of the Summer Zone, the Visitor is obliged to hold on to the handrails of the swimming pools and/or attractions.
5.2.16. When leaving the Summer Zone, the Visitor is obliged to remove the bracelet.
5.2.17. The Visitor is obliged to wear the bracelet on his/her wrist and show it to the Summer Zone workers upon his/her request.
5.2.18. The visitors are obliged to fulfil other obligations stipulated by these Rules.
5.3 The rights of the Summer Zone visitors:
5.3.1 Visitors may use the sun beds located in the Summer Zone free of charge.
5.3.2 In case of any ambiguity regarding the use of the Summer Zone services, the visitors have the right to contact the responsible person to provide the necessary information.
5.3.3 The visitor at his/her own discretion has the right to terminate the session early and leave the Summer Zone. In case of incomplete utilization of the paid time, no monetary compensation shall be made.
5.3.4 All Summer Zone visitors have the right to receive pre-hospital care.
5.3.5 Visitors may enjoy other rights provided by these Rules and Regulations
5.4 Recommendations for the Summer Zone visitors:
5.4.1 The Administration recommends visitors planning to visit the Summer Zone to make sure that their health allows them to use the services provided therein. The visitor is responsible for the negative consequences associated with failure to comply with this recommendation.
5.4.2 Visitors are not recommended to bring expensive and valuable items (jewellery, chains, rings, pendants, bracelets, mobile phones, photo and video equipment, etc.) into the Summer Zone, which may be spoiled by moisture or may be lost and/or damaged.
5.4.3 Visitors are not recommended to use the services with any kind of jewellery or other jewellery that may cause damage to the visitors themselves and/or the inventory of the Summer Zone.
5.4.4 The use of the European swimming pool is recommended only for persons with good swimming skills.
5.4.5 Visiting the Summer Zone is prohibited:
persons suffering from infectious, acute viral, contagious skin and venereal, fungal diseases; open wounds and any other diseases that may endanger the health of other visitors;
persons suffering from cardiovascular, mental diseases (posing a threat to others), with urgent surgical pathology;
persons with open, infectious wounds, aseptic dressings, suffering from furunculosis, conjunctivitis, helminthiasis;
persons in the period of exacerbation of chronic diseases;
persons prone to allergic reactions;
persons under the influence of alcohol, narcotic, psychotropic or other intoxicating substances;
persons whose behavior may endanger the order, safety, hygiene of the Aqua Park or contradict the accepted rules of behavior in the society;
persons with other ailments that pose a risk to personal health and safety, as well as to the health and safety of other visitors;
unaccompanied persons under 17 years of age.
Visitors of the Summer Zone who violate the prohibitions specified in this clause shall be fully responsible for the damage caused to their health, health of other visitors and related material costs.
3.3 When visiting the Summer Zone, the Visitor is recommended to have a medical certificate (permission to visit the swimming pool) and present it to the Summer Zone staff upon request. In case of absence of a medical certificate the Administration of the Summer Zone reserves the right to request the Visitor to contact the medical staff of the Aqua Park for the purpose of medical control, according to the results of which the Visitor and / or the person accompanied by him can be refused to use the services of the Summer Zone. The Administration recommends to refrain from visiting the Summer Zone:
pregnant women;
persons with infants;
persons with increased skin sensitivity to chlorinated water and chlorine-containing elements;
persons with recent traumas, undergoing treatment or rehabilitation, who cannot tolerate overstrain;
with other diseases that may be aggravated during the use of water objects.
5.4.6 The administration recommends that people with hypersensitivity to high temperatures, high blood pressure, poor health, pregnant women, people suffering from acute diseases of infectious and other nature, diseases of cardiovascular system, hypertension, coronary artery disease, as well as those with medical contraindications should refrain from visiting the sauna.
5.4.7 In order to prevent possible poisoning by chlorine-containing reagents, the administration recommends not to drink (not to swallow, not to consume) water from water objects.
Section 6. Rights and Obligations of the Summer Zone Administration
6.1 The Summer Zone Administration shall have the right to:
6.1.1. not to allow persons under the age of 18 to enter the Summer Zone without being accompanied by an adult;
6.1.2. not to admit to the territory of the Summer Zone persons whose behavior may disturb the order of the Summer Zone, pose a danger to other visitors, the hygienic condition of the Summer Zone and/or contradict the accepted social norms of behavior;
6.1.3. not to allow persons who do not agree to comply with these Rules or do not understand them to enter the Summer Zone;
6.1.4. to prohibit access to the Summer Zone territory for persons who fall under the characteristics specified in clause 3.2. and clause 3.4. of these Rules; 6.1.4. 3.4. of these Rules;
6.1.5. to remove from the Summer Zone visitors who are under the influence of alcohol or drugs, who disturb the rest of other visitors of the Summer Zone, including smoking cigarettes or other products (hookah, electronic cigarettes, vape) that cause harm to other visitors, employees or property of the Summer Zone or create the danger of such harm. In such case the money to the visitor shall not be refunded.
6.1.6. to stop (suspend) the operation of any attraction (all attractions), saunas or the entire Summer Zone in the following cases: sanitary treatment of the Summer Zone (in accordance with the requirements of SanPin), scheduled preventive or current repairs, technical interruptions related to the design features of the equipment, emergencies beyond the control of the Administration, related to the safety of visitors, in case of force majeure circumstances, which include natural disasters (floods, earthquakes), man-made disasters.
6.1.7. to stop accepting payments and access of visitors to the territory of the Summer Zone in case of special events, including those related to the rental of the Summer Zone as a whole;
6.1.8. to carry out visual inspection of personal belongings in order to ensure safety.
6.2 The administration of the Summer Zone is obliged to:
6.2.1. provide full and reliable information about the procedure of providing services and their cost;
6.2.2. in order to ensure safe stay of visitors on the water, organize placement, training and permanent stay of personnel in the visitors' area;
6.2.3. to use only those consumables and equipment for rendering services that meet safety requirements in accordance with the established norms.
6.2.4. to provide services to visitors in compliance with the relevant requirements of regulatory acts of the Russian Federation and provisions of these Rules.
Section 7. Rules for visiting the Summer Zone by minors
7.1 Children up to and including 17 years of age have the right to visit the Summer Zone only if they are accompanied by an adult who is fully responsible for them, is responsible for their safety and for any damage caused by them. An adult is recognized as a legally capable person over 18 years of age. If there are 1 or 2 children under the age of 11 in a group, an adult may accompany up to 8 children. If there are 3 or more children under the age of 11 in a group, an adult may accompany up to 4 children.
7.2 It is not allowed for minors, i.e. under 18 years of age, to be in the Summer Zone without being accompanied by their parents (persons in loco parentis) or persons organizing events with the participation of minors, including at night (from 8 p.m. to 9 a.m.).
7.3 Children under 120 centimeters in height are not allowed on all types of attractions, except for the special playground and certain children's slides.
7.4 The responsibility for minors (children, teenagers) during their stay in the Summer Zone is entirely borne by accompanying adults.
7.5 The person accompanying and (or) responsible for children is obliged to ensure that children are wearing swimming life vests in the Summer Zone and bears full responsibility for non-compliance with this paragraph of the Rules.
Children under the age of 14 and/or under 160 centimeters in height must wear swimming life vests in the Summer Zone, including in all swimming pools and rides.
7.6 When a minor (child, teenager under 18 years of age) visits the Summer Zone, the parents or other person accompanying the minor (child, teenager) shall be responsible for his/her health, behavior and compliance with these Rules.
7.7 When a group of visitors including minors visit the Summer Zone, the group leader or the group's senior is responsible for compliance with the Rules of visiting the Summer Zone by minors.
7.8. Children are not allowed to play in swimming pools and attractions without supervision of accompanying persons.
Section 8. Rules of using the locker rooms, showers and toilets
8.1 The visitor must go to the common check-room with changing booths, change clothes, put their clothes in a locker and hand it over to a Summer Zone`s staff worker.
8.2 After putting clothes and shoes in the box, the Visitor receives a number (check) in return.
8.3 The following items are not accepted in the cloakroom: foodstuffs, umbrellas, briefcases, bags, rucksacks, diplomats, dirty things, as well as items with a persistent unpleasant odour, valuable things. Gloves, hats, scarves, stoles, shawls, etc. are to be handed over to the cloakroom only in bags.
8.4 Visitors are not allowed to leave documents, money, payment cards, phones, PDAs, keys, jewellery and other personal valuables in the items to be handed over to the cloakroom. The Administration is not responsible for the loss of money, loss and/or damage of any personal valuables of the Visitors, which are not subject to acceptance in the cloakroom according to these rules, but which were handed in by the Visitor in violation of these Rules.
8.5 After visiting the Summer Zone, the Visitor is obliged to pick up the previously handed in clothes and shoes in the locker room, returning the number (check). The administration is not responsible for the safety, integrity and completeness of the items after they are collected from the cloakroom. The Administration is not responsible for the things that were not taken by the Visitors from the cloakroom before the end of the current working day.
8.6 In case of loss of the number (check), the cloakroom employee requires proof of ownership of the surrendered property in the presence of a security officer and a senior administrator. The property shall be handed over to the visitor after the visitor has submitted the original identity documents, a receipt of payment for the lost number (check) and a receipt for the property.
8.7 There are changing cabins in the changing room and in the territory of the European swimming pool. It is forbidden to change and undress outside the designated cabins.
8.8 It is forbidden to store items and substances prohibited by these Rules in the cloakroom boxes.
8.9 Visitors are prohibited to disassemble and unscrew taps and sprayers; break dispensers for soap, paper towels, toilet paper; take away any property when visiting the showers.
Section 9. Requirements and recommendations on the appearance of visitors and the use of swimming costumes>/p>
9.1 It is forbidden for visitors to be topless and/or without underwear in the Summer Zone.
9.2 When visiting the Summer Zone, it is strictly forbidden to use the attractions and swimming pools for the Visitors wearing jewellery, chains, bracelets, watches, rings, earrings, hairpins and other personal items of such kind.
9.3 In order to prevent injuries on slippery surfaces and to observe personal hygiene, Visitors are obliged to use rubber-soled shoes for getting around the Summer Zone.
9.4 The Administration is not responsible for clothes, shoes, documents, mobile phones, photo and video cameras, money, jewellery and other things left or lost in the Summer Zone that have not been handed over to the cloakroom or storage room.
Section 10. Rules of Behavior on water attractions and in the pools of the Summer Zone
10.1 The territory of the swimming pools and water attractions belongs to the high danger zone. Visitors on this territory are obliged to strictly observe the safety rules for the use of water attractions and swimming pools.
10.2 The order of visitors' access to the attractions is regulated by the instructors of the Summer Zone.
10.3 The visitors are obliged to fulfil the requirements of the instructors of the attractions and swimming pools.
10.4 The visitors are obliged to follow the rules of safety on the water;
10.5 In case of the slightest ailments or injuries, the Visitor must go to the medical center.
10.6 Adult visitors accompanying children are obliged to control all actions of children, not to violate the rules of use of swimming pools and attractions.
10.7 When entering the swimming pool/attraction, the Visitor is obliged to carefully look into the information sign of the swimming pool/attraction and to assess the degree of risk and possible consequences.
10.8 The use of attractions with piercings on the Visitor's body may in some cases lead to injuries. In this case, the risk of injury is fully borne by the Visitor who has not removed jewellery and/or costume jewellery from the piercings.
10.9 Adults over 100 cm tall are not allowed to use the rides in the Kids` zone.
10.10. In cases where children violate the rules and ignore the above restrictions, the adults accompanying them are fully responsible for them.
10.11. Information on water attractions.
10.11.1 In front of the attractions there is information about technical parameters of the attraction, restrictions in the descent, permitted safe methods of descent in the form of inscriptions and pictograms, as well as types of dangerous effects. The visitor is obliged to obey the requirements of the instructors of the Summer Zone. The visitor may contact the instructor for further information.
10.11.2 List of water rides, their purpose, technical characteristics and types of hazardous impact:
10.11.2.1. Rides located in the Summer Zone:
Children's animated ride Turtle - designed for descent - one rider without boat. The ride ends with a 0.4-metre-deep swimming pool.
The ride is prohibited for persons whose weight exceeds 50 kg or less than 20 kg and whose height is less than 100 cm.
Children's animation ride - Vipera - designed for descent - one rider without boat. The ride ends with a swimming pool with a depth of 0.4 m.
The ride is prohibited for persons whose weight exceeds 50 kg or less than 20 kg and whose height is less than 100 cm.
Children's animation ride - Mini slide - designed for descent - one rider without boat. The ride ends with a swimming pool with a depth of 0.4 meters.
The ride is prohibited for persons whose weight exceeds 50 kg or less than 20 kg and whose height is less than 100 cm.
The above rides may only be used by children in the presence of adults.
10.12. General rules for going down water slides:
10.12.1 Parents or persons accompanying the child must carefully study the rules of use of the water rides before starting to descend, as the water rides have restrictions on weight, height, age, health, as well as on the method of descent.
10.12.2 While using the water ride, the Visitor (minor) must maintain the posture initially adopted for the descent and not violate the prohibitions specified in these Rules,
10.12.3 In order to avoid possible injuries, after going down the rides, the Visitor (minor) must leave the swimming pool (landing area) immediately.
10.13. It is prohibited on all water objects:
10.13.1. use of launching aids not provided by the design of the water objects;
10.13.2. to use a water objects if it is prohibited by the staff or warning signs;
10.13.3. use water objects in the Summer Zone when the wind speed exceeds 10 meters per second, as well as in thunderstorms, rain and fog. Visitors are obliged to leave the Summer Zone under the specified weather conditions;
10.13.4. to go down from the water rides if they cannot swim or are not able to swim well;
10.13.5. go down the water ride lying on their stomachs, head-first, standing;
10.13.6. to go down the water rides two or more people at a time, one after the other. Sliding may be started only after the ride has been cleared of people and the previous visitor has fully completed his/her descent;
10.13.7. to use downhill rides when the operation is suspended due to technical problems;
10.13.8. to use downhill rides for persons with plastered or bandaged limbs.
10.14. The instructor of the Summer Zone independently assesses the situation at the water object and has the right to make a decision to stop general access to the use of the water object, based on the considerations of its safe operation and preventing the possibility of injury to the visitor.
10.15. Information on swimming pools:
10.15.1 Information on the purpose, technical parameters, warnings and requirements, and types of hazardous impacts are posted on information signs near the swimming pools. The swimming pools are supervised by instructors; the Visitor is obliged to follow their instructions.
10.15.2 List of swimming pools with their technical characteristics:
| NO. | POOL NAME | DEPTH, M | AREA, M2 | VOLUME, М3 |
|---|---|---|---|---|
| В1 | European Swimming Pool | 1,4 | 1600 | 2544 |
| В2 | Cascade of swimming pools including kids' pool | 1,8; 1,4; 1,2; 0,5 | 1016 | 1358 |
The cascade of pools has several zones with different depths: the zone of the children's attraction Mushroom (the right part of the pool from the hotel side) (depth - 0.50 m), the bar zone (depth - 1.20 m), the mini cafe zone - the central part of the pool (depth - 1.40 m), the left part of the pool from the hotel side (depth - 1.80 m).
In the part of the pool with a depth of 1.2 m it is forbidden to swim in the part of the pool with a depth of 1.2 m for children up to 140 cm without a swimming life vest and without an accompanying person aged 18 years and older.
In the part of the pool with a depth of 1.4 m it is forbidden for children up to 160 cm tall to swim without a swimming life vest and without an accompanying person aged 18 years or older.
In the 1.8-meter-deep part of the pool it is forbidden for minors without a swimming life vest and without an accompanying person aged 18 years or older to swim.
10.16. It is FORBIDDEN in the swimming pools of the Summer Zone:
10.16.1. linger, cling to bridges, jump over fences;
10.16.2. to climb on decorative figures in swimming pools for kids and swing them.
10.16.3. swim without an adult and without a swimming life vest to children up to 1 m 60 cm tall,
10.16.4. use swimming aids (laps, rafts, boards, flippers, inflatable mattresses, etc.) with the exception of children's swimming life vest,
10.16.5. use detergents, ointments, creams, etc. The Visitor is obliged to take a shower before visiting water rides and swimming pools;
10.16.6. to clog the water of the swimming pools, to throw foreign objects into the pools, to plug special atomizers and nozzles, to jump on the grids of drainage holes and gutters;
10.16.7. run, jump on adjacent platforms, make sudden movements, push other Visitors, climb on fences, bridges and decorative figures;
10.16.8. jump and dive into the water from the sides, hold each other under water, hold your breath under water, shout, use acrobatic jumps, throw each other, use foul language towards guests and instructors;
10.16.9. to climb, walk and run on the sides of the swimming pools and fences;
10.16.10. enter or leave the swimming pools in places not designated for this purpose.
10.17. Visitors are obliged to fulfil the requirements and commands of the instructors, to respond to their signals and warnings.
Section 11. Rules for visiting the sauna
11.1 Persons with cardiovascular diseases, including those with pacemakers, as well as other persons specified in clause 3.2 of these rules are not allowed to visit the sauna.
11.2 Minor visitors under 18 years of age must only be accompanied by adult visitors in the saunas.
11.3 Persons under the influence of alcoholic, narcotic, psychotropic intoxicants or other intoxicating substances are forbidden to visit the sauna.
11.4 It is forbidden to drink alcoholic and low-alcoholic beverages when visiting the sauna.
11.5 Entrance to the sauna is strictly in swimwear.
11.6 Visitors are obliged to use individual towels in the sauna.
11.7 It is strictly forbidden to pour water and other substances on the sauna boiler. It is forbidden to bring aerosolized liquids, food and drinks into the sauna.
11.8 It is forbidden to use sauna whisk.
11.9 It is not allowed to use the sauna for personal hygiene purposes (shaving, washing personal belongings, etc.). It is not allowed to use the sauna for drying towels and personal belongings.
11.10. Visitors are not allowed to leave their towels and clothes in the saunas.
11.11. Visitors are not allowed to touch the metal parts of the equipment installed in the saunas when visiting the saunas.
11.12. Visitors are not allowed to adjust the appliances in the saunas.
11.13. Visitors are forbidden to apply creams, oils, scrubs and other cosmetic and therapeutic products on the body in the sauna, as well as to use various tinctures and extracts.
11.14. After visiting the sauna and before visiting the water area, Visitors must take a shower.
11.15. Technical characteristics of the sauna:
Sauna - heater power 25 KW, seat capacity – 20 persons,
sauna area - 16.21 sq.m., temperature - 80 degrees,
Amount of saunas - two.
11.16. The rules for visiting the sauna are specified, including on the stand in front of the entrance to the sauna.
Section 12. Rules for renting a tent-pavilion.
12.1 There are three tent -pavilions Family, Weekend, Profitable on the territory of the Summer Zone.
12.2 The right to rent the tent-pavilion is granted only to persons who have reached the age of 18 and have received a bracelet to the beach zone. Transfer of the tent -pavilion rental to other visitors is prohibited. When the visitor leaves the Summer Zone, the visitor is obliged to hand over the tent -pavilion to the Summer Zone administrator under the Return Act.
12.3 The tent -pavilion rental in the Summer Zone can be organized at the ticket office located at the entrance. The visitor is obliged to pay for the tent -pavilion rental services in the amount of 100% according to the current price list.
12.4 The rent of tent -pavilion may be temporarily suspended due to technical problems and/or unfavorable weather conditions.
12.5 Before receiving a tent -pavilion for use, the visitor signs a tent -pavilion rental agreement and familiarizes himself with the contents of these rules. By signing the Contract of Rental of the Tent-Pavilion the visitor confirms his readiness to comply with these rules.
12.6 When paying for the Rental of the Tent-Pavilion, the cashier gives the Visitor a cash register receipt, the contract, the act of acceptance of transfer of the Tent-Pavilion. The cashier gives an additional bracelet "Rent of the Tent-Pavilion". The cash register receipt, contract, transfer acceptance certificate shall be kept by the visitor until the end of the rental of the Tent-Pavilion.
12.7 The visitors have the right to be on the territory of the Tent-Pavilion only during the set hours specified in the Rental agreement.
12.8. The visitors are obliged to vacate the Tent-Pavilion upon expiry of the rental period specified in the Rental agreement.
12.9 At the end of the rental period of the Tent-Pavilion and the Property, the visitor is obliged to return the Tent-Pavilion and the Property to the Summer Zone Administrator under the Act of Return of the Tent-Pavilion and the Property (according to the form of Appendix No. 3) within 20 (twenty) minutes from the end of the rental period in the condition in which the visitor received the Premises and the Property from the Summer Zone Administrator, taking into account fair wear-and-tear.
12.10. The visitor is obliged to dispose of rubbish only in special containers provided for this purpose.
12.11. The time of stay in the Tent-Pavilion is controlled by the visitor himself.
12.12. The possibility of renting the Tent-Pavilion at the Summer Zone is terminated 3 hours before the end of its work. The visitor is obliged to leave the Tent-Pavilion until the moment of closing of the Summer Zone.
12.13. Visitors must treat each other with respect and not interfere with the rest of other Visitors.
12.14. In accordance with Article 32 of the Law of the Russian Federation "On Protection of Consumer Rights" and Article 782 of the Civil Code of the Russian Federation, the administration of the Summer Zone does not refund money for the services rendered.
12.15. Visitors shall comply with the requirements of the Summer Zone workers in terms of ensuring safety, maintaining order and cleanliness in the Tent Pavilion.
12.16. In case of impossibility to use the Tent-Pavilion due to force majeure circumstances and/or unfavorable weather conditions that create a risk of harm to the life and health of visitors, there shall be no reduction of prices for the period of renting the Tent-Pavilion at the Summer Zone.
12.17. In case of unforeseen, extraordinary or emergency situations, including unfavorable weather conditions, visitors are obliged to leave the Tent-Pavilion immediately. In this case, no refund for the rental of the Tent Pavilion will be made.
12.18. The visitors of the Tent-Pavilion are subject to all rules and restrictions provided for the visitors of the Summer Zone.
12.19. The number of sun beds, chairs, tables provided in the rental price is limited, so the administration does not accept claims about inconveniences related to this.
12.20. Any advertising, trade, commercial activities not agreed with the Administration are prohibited on the territory of the Tent-Pavilion.
12.21. The area of provision of paid additional service may be restricted for other Visitors.
12.22. The visitors are prohibited to use the furniture located on the territory of the Tent-Pavilion for other purposes.
12.23. The visitors are prohibited to make alterations and modifications to the Tent-Pavilion.
12.24. The Administration has the right to suspend the operation of the Summer Zone (to limit the access of visitors, to organize mandatory exit from the territory of the Summer Zone for visitors, etc.) due to changes in weather and climatic conditions that prevent the safe use of the Tent-Pavilions.
Section 13. Rules for visiting public catering areas
13.1 It is forbidden on the territory of the catering areas:
smoking
littering and violating the sanitary condition in the catering area (throwing away the remains of food and utensils outside the urns, spitting on the floor, throwing chewing gum);
climb with feet on tables, chairs, bar counters
vandalize equipment, throw food and utensils;
violate generally accepted norms of behavior in public places, be rude to staff and visitors, raise your voice at staff and visitors, humiliate and insult them, distract staff with extraneous conversations.
13.2 Service may be refused to a person whose behavior may pose a threat to order, safety of the staff and visitors, hygienic condition of the Summer Zone and/or contradict the rules of behavior and morality accepted in the society;
13.3 Visitors are obliged to monitor the amount of alcoholic beverages they consume, adequately assess their physical condition, understand the degree of risks of being in an alcoholic state by the water and listen to the bar staff's remarks about the amount of alcohol they drink.
13.4 Catering services are provided for money (cash/non-cash payment).
13.5 Visitors shall be liable for broken or damaged crockery to the extent of its cost.
Section 14. Procedure for providing medical assistance to the Visitors
14.1 All the Visitors of the Summer Zone have the right to receive first aid.
14.2 If the Visitor gets ill or injured, he/she must contact the instructor, then the instructor calls a medical worker from the Aqua Park, or accompanies the Visitor to the medical center of the Aqua Park.
14.3 When contacting the medical center, the Visitor is obliged to inform the medical personnel of his/her data (full name, year of birth, address), as well as the place and time of injury or ailment. The specified information is recorded in the medical log for the purpose of statistical accounting.
14.4 The medical staff shall not issue certificates, hospitalization records, epicrisis, statements.
14.5 Medical personnel shall provide first aid and, if necessary, reserve the right to call an ambulance.
14.6 In case of refusal of medical personnel's recommendations, as well as refusal to provide first aid, if necessary, to the injured person, the medical personnel shall not be responsible for the injured person.
Section 15. Responsibility for violation of the Rules
15.1 In case of loss of or damage to the property of the Summer Zone through the fault of the Visitor, the Visitor is obliged to compensate for the damage caused, as well as to bear responsibility for other violations committed by him/her in accordance with the current legislation of the Russian Federation.
15.2 The Visitor shall be liable for the damage caused to the Summer Zone, the property and/or health of the visitors in accordance with the procedure established by the legislation of the Russian Federation. For damage caused by minors and persons with disabilities, their parents or guardians shall be liable.
15.3 Parents, guardians or other adult persons accompanying minors are responsible for familiarizing the minors arriving with them with the rules of the Summer Zone and observing these Rules.
15.4 The administration of the Summer Zone is not responsible for the minor visitors under the age of 18, who are left unattended by adult visitors. The administration of the Summer Zone is not responsible for the health and possible injury of a minor (child, teenager), if the minor (child, teenager) was left without adult supervision in violation of these Rules or violated the rules of visiting the Summer Zone, including the rules of using water attractions and/or swimming pools.
15.5 The visitor shall be liable for smoking in places not designated for this purpose in accordance with the legislation of the Russian Federation.
15.6 For the loss or damage of the number (check) from the individual locker, the Visitor shall reimburse its cost in the amount of 200 rubles.
15.7. A visitor who has suffered property and/or non-property damage shall report it to the Summer Zone employee specifying the place, time, circumstances of the incident and persons who witnessed the incident.
15.8 The administration of the Summer Zone is not responsible for the safety of personal belongings or jewellery, other valuables of visitors left unattended on the territory of the Summer Zone, or for the fact that they were lost and/or partially damaged by the visitor or other visitors.
15.9 The administration of the Summer Zone is not responsible for the consequences (injuries, damages, other harm) arisen in relation to the health and property of visitors or damage caused to third parties, if such consequences have arisen as a result of the visitors' failure to comply with the requirements and recommendations set out in these Rules, the information indicated on the warning signs and inscriptions, as well as failure to comply with the lawful instructions of the Summer Zone staff.
15.10. The staff of the Summer Zone is authorized to take measures against the Visitors under the influence of alcohol or drugs, as well as against the Visitors who do not respond to the staff's remarks and do not comply with these Rules.
15.11. The Visitor agrees to comply with the rules and bears full responsibility for their violation in accordance with these Rules and the current legislation of the Russian Federation. Failure to comply with the rules of visiting the Summer Zone is grounds for the removal of the Visitor from its territory, without any monetary compensation.
15.12. For failure to fulfil or improper fulfilment of obligations to provide services the Summer Zone Administration shall be liable as provided for by the legislation of the Russian Federation.
15.13. Claims related to deficiencies of the provided service may be submitted by the Visitor in accordance with the legislation of the Russian Federation. The procedure and terms of consideration of claims of the Visitors shall be regulated by the legislation of the Russian Federation.
15.14. The Visitors who have entered any technical and service premises shall be fully responsible for malfunctions and accidents that have occurred in this area or that have arisen as a result of the visitor's regulation of the engineering and technical equipment of the Summer Zone.
15.15. In case of loss or spoilage of the towel, the Visitor is obliged to pay its cost in the amount of 500 rubles.
Section 16. Procedure for visitors' actions in case of emergencies
16.1 In case of emergency situations - natural disasters, man-made disasters, fire, etc., visitors shall not panic.
16.2 Visitors are obliged to clearly follow the commands of the attendants
16.3 After a staff command or an alarm signal transmitted through the public address system, visitors must vacate, leave the attractions and pools, changing rooms, bars, sanitary facilities, etc. and go to the open areas, leave the Summer Zone using emergency exits and passages.
16.4. Evacuation exits in the Summer Zone:
1st evacuation exit - from the territory of the pool cascade (including the kids` pool) towards the Hotel, then along the paving stone through the iron gate to the Riviera Hotel car park.
2nd evacuation exit - from the territory of the pool cascade (including the kids` pool) towards Planet Fitness, then along the paving stone through the iron gate between Planet Fitness and Riviera Aqua Park to the Planet Fitness car park.
16.5 Evacuation diagrams are posted in the Summer Zone.
16.6 When leaving the Summer Zone, visitors should keep calm, keep their entrance ticket, do not run, do not create a crush in the aisles and stairways, do not climb over fences and push on them, avoid places at a height when travelling around the territory.
16.7 Adult visitors shall ensure the safe evacuation of children.
16.8 The places where evacuated visitors can gather are:
Leroy Merlin TC car park.
Section 17. Final Provisions
17.1 These Regulations are published on the website https://kazanriviera.ru/, as well as posted on the information stand ("Consumer's Corner") and other places on the territory of the Summer Zone.
Rules for visiting the summer zone